Refund & Return Policy

Josslyn, we want you to be happy with every purchase. If you’re not completely satisfied, our return and refund process is simple and fair.

Return Eligibility 

You can request a return if:

The product is unused, unwashed, and in its original packaging. 

You received the wrong item, like the wrong size, color, or design.

The product has quality issues or was damaged during delivery (please provide photo evidence).

Non-Returnable Items 

We cannot accept returns in these cases:

Custom-made products, unless they are defective. 

Items that have been used, washed, or changed by the customer.

Return requests made more than 30 days after delivery.

Refund Process 

Once we approve your return, we will process your refund quickly. The refund will go through PayPal, and you will get a confirmation email once it's complete. Please allow a few business days for the amount to show in your account.

Additional Information 

Returns are free within the eligibility period.

Please pack items securely to avoid damage during return shipping.

 We value our customers and work to make sure your shopping experience is smooth and enjoyable.

Contact us

Store Name: Josslyn

Number: +447785376449

E-mail: support@jossly.shop

Adder: 409 Finchley Road, Hillside Court, London, NW3 6HQ, United Kingdom