FAQs

1. What products do you sell?  

Josslyn, we specialize in men’s shoes and women’s slippers, designed for comfort and style. We make sure every product meets our high standards for quality.  

2. How can I pay for my order?  

We accept payments securely through PayPal. 

3. Where do you deliver?  

We deliver to most countries. Shipping costs and delivery times vary by location. You will find detailed shipping information at checkout.  

4. How much does delivery cost?  

Delivery fees depend on your location and the size of your order. The shipping cost will show at checkout before you complete your purchase.  

5. Can I track my order?  

Yes! Once we ship your order, we will send you a tracking number so you can follow your package until it arrives.  

6. What if I receive a damaged or wrong product?  

If your product arrives damaged, defective, or incorrect, please contact us right away at support@josslyn.com. We will arrange a replacement or refund based on the situation.  

7. Can I return or exchange a product?  

Yes! You can return or exchange items within 30 days of receiving your order. Products must be unused, unwashed, and in their original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.  

8. How do I contact customer support?  

For questions or concerns, email us at support@josslyn.com. Our team will reply within 24 to 48 hours.  

9. Do you have a privacy policy?  

Yes, your personal information is safe and confidential. We only use it to process orders, improve our services, and provide updates. We never share your data with third parties.  

10. Are your products authentic and high-quality?  

Absolutely! We carefully select every product to ensure durability, comfort, and style. Your satisfaction is our top priority.